Terms & Conditions | Avonside Auto

Last updated: 2 November 2026

These terms apply to your use of this website and to any vehicle purchase agreed with Avonside Auto. They don't affect your statutory rights.

About us

Avonside Auto Ltd, trading as Avonside Auto, Brick Building R/O, 19 The Close, Leamington Spa, Warwickshire, CV31 2BL. VAT registration number: GB 525114622.

How we sell — in person only

Avonside Auto sells vehicles exclusively in person, at our premises. We do not offer distance selling, and we do not sell online, by telephone, by email, by video call, or by any other means conducted at a distance, nor do we enter into off-premises contracts. Anything published on this website — including listings, prices and availability — is an invitation for you to arrange a viewing. It is not an offer to sell and cannot be accepted so as to form a contract. Nothing you do online or by telephone creates a binding agreement to buy or sell a vehicle.

In-person viewing required

We require every customer to view the vehicle in person before a purchase is agreed. This gives you the opportunity to examine the car closely, review its documented history and provenance, discuss the findings of our engineering-grade inspection and 100-mile road test, and — where practical — road test the vehicle for yourself. No vehicle is sold unseen.

Avonside Scout — our car-finding service

You can ask us to find a particular car for you. Sending a request, and telling us you like an option we send, is free and does not commit you to buy. It is an invitation for us to source the car, not an order, and it does not form a contract.

We buy the car ourselves. If we go ahead, Avonside Auto Ltd buys the vehicle in its own name and at its own risk. We are not acting as your agent or broker, and you are not buying from the trade seller or the previous owner.
Prices are estimates until the car is bought. The range shown against an option is our estimate of the total price, based on what similar vehicles have recently made in the trade, plus the trade platform fee, valeting, delivery, warranty and our margin. It is not a fixed quotation. When you tell us you like an option we ask you for the maximum total price you are willing to pay. We will not pay beyond the level that keeps the total price at or below that maximum, and the price we then offer you the car at will not exceed it. If the car cannot be bought within your maximum, we will not buy it on your behalf and will tell you.
Retail valuations. The retail valuation shown beside an option is a third-party trade valuation for a comparable car on the date stated. It is given so you can judge the price, and it is not a promise that any particular car is advertised elsewhere at that figure.
Availability and timing. Trade stock changes daily, and cars can be withdrawn or sell for more than expected, so an option shown to you may no longer be available the next day and no vehicle is guaranteed until we have bought it. We aim to send options within 7 days, but we cannot guarantee that a suitable car will be available or that we will be able to buy it.
The sale itself. A car we source is sold in exactly the same way as any other car we sell: in person, at our premises, after you have viewed it, with the same preparation, warranty and Consumer Rights Act 2015 protection set out on this page. You are free not to proceed.

Vehicle descriptions

We take care to describe every vehicle accurately, including mileage, specification and condition, in line with the Consumer Protection from Unfair Trading Regulations 2008. Photographs are of the actual vehicle unless stated otherwise. Minor variations (e.g. optional extras fitted after the images were taken) will always be confirmed before you commit to a purchase.

How a sale is formed

No contract of sale comes into being until you have attended our premises, inspected the vehicle, and signed the order document in person. The contract is formed at the moment you sign that order, and not before. Up to that point, either party is free not to proceed.

Your rights under the Consumer Rights Act 2015

Buying in person takes nothing away from your consumer protection. Any vehicle you buy from us must be as described, of satisfactory quality, and fit for purpose. If it is not:

30-day right to reject: you may reject the vehicle and claim a full refund within 30 days of taking ownership.
Repair or replacement: after those first 30 days, and within the first six months, you may ask us to repair or replace the vehicle. Where a fault is present in that period, it is generally taken to have been there at the point of sale unless we can show otherwise.
Final right to reject: if a repair or replacement does not resolve the fault, or cannot be provided, you may reject the vehicle. For motor vehicles, the law permits a reasonable deduction to be made from the refund to reflect the use you have had from the car.

These statutory rights are in addition to, and unaffected by, the warranty included with your purchase.

Cooling-off period — why the 14-day right does not apply

The 14-day cancellation ("cooling-off") right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies only to distance contracts (agreed online, by telephone, or otherwise without meeting in person) and to off-premises contracts (agreed away from a trader's business premises). Because every sale with us is agreed in person, at our premises — an on-premises contract — that 14-day cancellation right does not apply, and we do not offer a change-of-mind return. Your rights under the Consumer Rights Act 2015, set out above, are unaffected and apply in full.

Reserving a vehicle — holding deposits

We may take a holding deposit to reserve a vehicle for an agreed period. A holding deposit reserves the vehicle but does not form a contract of sale and does not oblige either party to complete a purchase — no sale is agreed until you have viewed the vehicle and signed the order in person. If you go on to buy, the deposit is applied towards the purchase price.

Any holding deposit or appointment fee paid remotely (before you have viewed the vehicle in person) is not acceptance of an offer and does not form a contract of sale. It is refundable if you choose not to proceed after viewing the vehicle in person. Where a deposit is instead taken in person at our premises, its terms — including whether, and to what extent, it is refundable — will be confirmed in writing on your deposit receipt before you pay.

Warranty

Every vehicle is sold with a minimum 6-month mechanical & electrical warranty as standard, unless the vehicle remains covered by a manufacturer warranty (vehicles under three years old), in which case the manufacturer's warranty applies instead (see the individual vehicle listing for exact terms, or ask us for a copy of the full warranty document before you buy). The warranty is provided in addition to your statutory rights and does not affect them.

Payment

Full payment terms will always be agreed and confirmed in writing before a vehicle is released. The vehicle remains our property until payment has been received in full and cleared.

Finance

If you arrange finance through a third-party provider we introduce you to, that agreement is between you and the finance provider, who will give you their own terms, a right to withdraw, and their own regulatory disclosures. We are not a lender.

Complaints

See our Complaints Procedure for how to raise an issue and what happens next.

Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

This page covers the main points required for a UK used-car dealership that sells strictly in person, on its own premises (Consumer Rights Act 2015 and CPUT 2008), and should be reviewed by a qualified advisor before you rely on it — particularly to tailor the deposit, payment and finance-introduction sections to exactly how you trade.